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Refund Policy

Last updated: January 2025

1. Introduction

At Progressr, we want you to be completely satisfied with our service. This Refund Policy explains the circumstances under which refunds may be provided and the process for requesting a refund.

This policy applies to all subscriptions and payments made through our Service.

2. Refund Eligibility

2.1 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for new subscribers. If you are not satisfied with our Service, you may request a full refund within 7 days of your initial subscription purchase.

2.2 Service Outage Refunds

If our Service experiences significant downtime or unavailability (more than 4 hours in a 24-hour period), we may provide pro-rated refunds for the affected period.

2.3 Billing Errors

If you have been charged in error or charged an incorrect amount, we will provide a full refund for the erroneous charge.

3. Non-Refundable Circumstances

Refunds will not be provided in the following circumstances:

  • Cancellation of subscription after the 7-day money-back guarantee period
  • Violation of our Terms of Service resulting in account termination
  • Failure to cancel subscription before the next billing cycle
  • Change of mind after actively using the Service beyond the trial period
  • Requests made more than 30 days after the billing date
  • Partial month usage (subscriptions are billed monthly in advance)

4. Refund Process

4.1 How to Request a Refund

  1. Contact our support team at support@progressr.app
  2. Include your account email and reason for the refund request
  3. Provide any relevant details about your experience
  4. Our team will review your request within 2-3 business days

4.2 Refund Timeline

Once approved, refunds will be processed as follows:

  • Credit/Debit Cards: 5-10 business days
  • PayPal: 3-5 business days
  • Bank Transfers: 7-14 business days

Note: Refund processing times may vary depending on your payment provider and bank.

4.3 Refund Method

Refunds will be issued to the original payment method used for the purchase. We cannot process refunds to a different payment method or account.

5. Subscription Cancellation

5.1 How to Cancel

You can cancel your subscription at any time by:

  • Going to your account settings and clicking "Cancel Subscription"
  • Contacting our support team at support@progressr.app
  • Using the billing portal link in your account dashboard

5.2 Cancellation Effect

When you cancel your subscription:

  • You will retain access until the end of your current billing period
  • No future charges will be made
  • Your data will be retained for 30 days in case you wish to reactivate
  • After 30 days, your account data may be permanently deleted

6. Pro-Rated Refunds

In exceptional circumstances, we may offer pro-rated refunds at our discretion:

  • Extended service outages affecting your ability to use the Service
  • Billing system errors resulting in incorrect charges
  • Account termination due to our error or system malfunction
  • Significant changes to service features that materially affect your usage

7. Chargeback Policy

Before initiating a chargeback with your credit card company or bank, please contact our support team first. We are committed to resolving any billing issues quickly and fairly.

Chargebacks initiated without prior contact may result in:

  • Immediate suspension of your account
  • Additional chargeback fees being charged to your account
  • Restriction from future use of our Service

8. Special Circumstances

8.1 Technical Issues

If you experience technical issues that prevent you from using our Service, please contact support immediately. We will work to resolve the issue and may provide account credits or refunds if the issue cannot be resolved promptly.

8.2 Duplicate Charges

If you notice duplicate charges on your account, please contact us immediately. We will investigate and provide a full refund for any confirmed duplicate charges.

8.3 Account Security Issues

If unauthorized charges are made due to a security breach on our end, we will provide full refunds and work with you to secure your account.

9. Payment Processor Policies

We use Polar as our payment processor. Some refunds may be subject to processing fees charged by Polar or your payment provider. These fees are typically:

  • Transaction fees (usually 2.9% + $0.30 per transaction)
  • Currency conversion fees (if applicable)
  • Payment method specific fees

In most cases, we absorb these fees, but they may be deducted from refunds in certain circumstances.

10. Policy Changes

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our Service after changes constitutes acceptance of the updated policy.

11. Contact Information

If you have any questions about this Refund Policy or need to request a refund, please contact us:

Email: support@progressr.app
Subject Line: "Refund Request - [Your Account Email]"
Website: progressr.app

Our support team typically responds within 24 hours during business days.

We are committed to providing excellent customer service and will work with you to resolve any billing or refund issues fairly and promptly.